FAQs - SHOPPING INFORMATION
Visitors can find delivery charges on orders at the time of placing an order. Delivery charges may vary based on the product. In case of return or replacement, delivery charges are refundable.
In case of any inconvenience regarding delivery charges feel free to reach us at http://sh109.global.temp.domains/~kidznmor/paulanddoll/contact
Once the order is received we process the order in our system. Within a day or two, we dispatch our product from our warehouse. And it takes 4-5 working days to reach the customer.
The same process is followed in case of return. Once the customer has initiated return and replacement.
Once the customer has placed an order. The customer will receive a confirmation message or call. After that, It takes an hour or two to get the order processed through our system.
After that, we assign this to our logistics team. Which provides a suitable time for the final delivery of the product based on the location of the customer.
The customer will receive an invoice in the mail at the time of order. Also, we paste a copy of the invoice on the packaging as well. The invoice includes all the details regarding customer order including name, size, price GST, etc..
On the product details page select a size and add the product to the cart. After adding the product to the cart, the customer can choose from multiple options. It can be Credit/Debit card, cash on delivery or paypal etc..
In case the customer wants to return the product. The Return and replacement team will contact the customer for account no. and credit the amount in the given account no.
FAQs - PAYMENT INFORMATION
After choosing the payment mode type. If the customer selects Debit/Credit card. the customer will go through a payment gateway. At the time of the payment process, we deduct the order amount from your account with your consent.
As the customer scrolls through the shopping area of the website. The customer sees a heart emoji through which the customer can keep those products on his own wishlist.
While processing the order the customer can select multiple products from the wishlist.
To learn more about FAQs about wishlist visit the contact page.
Firstly, We will make sure it never happens with our customer, In case this situation occurs, the customer have both the choices the customer can replace or return the product.
If the customer applies for replacement, The company will send a Fresh product in case of replacement.
If the customer applies for the return. The company will refund the full order amount in case of prepaid payment.
Once the customer has placed the order. It cannot be changed. But if the customer wants to change the order It is possible to cancel the order. The customer can then place another order with changes.
The Amount will be refunded within 5-7 days of order cancellation. In case the order is prepaid.
In the package tracking section under my orders. The customer can track its order package through the dashboard. The customer can track the order’s exact status or location.